By engaging our services, you agree to this policy.
1. Nature of Services
We provide custom software development, SaaS solutions, and digital services, which are typically:
Due to the nature of these services, refunds are subject to the conditions outlined below.
- Tailored to specific client requirements
- Delivered in phases or milestones
- Non-tangible and non-returnable
2. Cancellation Policy
Before Project Initiation
Clients may cancel the project before work has started.
If payment has been made, a partial refund may be issued after deducting administrative and processing fees.
After Project Initiation
Once the project has started:
Ongoing / Subscription Services (SaaS)
For subscription-based services:
Cancellation will stop future billing.
No refunds will be provided for the current billing cycle.
- Cancellation requests must be submitted in writing
- Payments made for completed milestones are non-refundable
- Work completed up to the cancellation date will be billed accordingly
- You may cancel your subscription at any time
3. Refund Policy
Eligible Refund Cases
Refunds may be considered under the following conditions:
Non-Refundable Cases
Refunds will NOT be provided in the following situations:
- Project has not yet started
- Duplicate payment or billing error
- Failure to deliver agreed services due to our fault
- Change of mind after project initiation
- Delay caused by client-side dependencies
- Lack of communication or project abandonment by the client
- Completed milestones or delivered work
- Third-party service costs (hosting, APIs, domains, etc.)
4. Milestone-Based Payments
For project-based work:
- Payments are divided into milestones
- Each milestone is billed upon completion
- Once approved, milestone payments are non-refundable
5. Chargebacks & Disputes
We encourage clients to contact us first for any billing issues.
- Unauthorized chargebacks may result in suspension of services
- Legal action may be taken in case of fraudulent disputes
6. Processing of Refunds
If a refund is approved:
- It will be processed within 7–14 business days
- Refunds will be issued via the original payment method
7. Modifications to Policy
We reserve the right to update this policy at any time.
- Changes will be posted on this page
- Continued use of our services implies acceptance of updated terms
8. Contact Us
For cancellation or refund requests, please contact us:
Important Positioning Tip
This policy is especially useful for establishing trust and protecting service-based work.
- This policy protects you from scope creep
- This policy protects you from refund abuse
- This policy protects you from payment disputes
- SaaS products
- Custom development projects
- Subscription-based platforms